RETURNS
We accept returns of domestic orders within 14 days of the date the order was shipped. Unfortunately, if 14 days have gone by since your purchase, we can’t offer you a refund.
Returns will be subject to a $8 return shipping fee, which will be deducted from your refund. Original shipping fees are not refunded on the return.
Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please include the original order packing slip in your return package.
All sale, I.L.Y. Masks, and custom items are FINAL sale and not returnable, including any discounted.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
If your order arrives incorrect or damaged, please email us at info@bymara.com within 48 hours, and we will get it resolved for you as quickly as possible. Please provide us with your order number along with a photo of the incorrect item you received.
We are unable to provide return labels for international shipping. For this reason, international customers are responsible for return and shipping If you’d like to make a return internationally, please email info@bymara.com for assistance.
HOW TO REQUEST A RETURN
Package your unworn item(s) and include the packaging slip. If the packaging slip is unavailable, please go to your email and print off your original order receipt that includes your order number.
Email info@bymara.com if you have any questions about your return. Please include your order number in the subject line of the email.
REFUNDS
Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 1-3 business days.
If your return is accepted, your refund will be processed and applied to the original method of payment.
Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organizations.
Late or missing refunds (if applicable)
If you haven’t received a refund after 7 business days, contact your bank/credit card company.
If you’ve done this and still have not received your refund yet, please contact us at info@bymara.com.
EXCHANGE
We sell out of styles quickly, so if you are looking for exchange an item and don't want to miss out, we recommend returning your unworn items for a refund and then purchasing what you are looking for right away. We will process your refund within 3-5 days from the arrival of your return at our shop.
